Reporting Concerns & Complaints
If you have any concerns or complaints about the medical care or services you received, our Patient Advocacy team is here to help. As representatives of Sarasota Memorial Health Care System, our advocates are committed to supporting patients and families by addressing concerns, facilitating resolution, and ensuring that your voice is heard. Our goal is to promote a positive healthcare experience through open communication and responsive support.
Filing a Complaint
Please send written complaints to the following address:
Sarasota Memorial Health Care System
Attention: Patient Advocacy Services
1700 South Tamiami Trail, Sarasota, FL 34239
patientadvocate@smh.com
Phone: 941-917-1540
To file a complaint against any hospital or ambulatory surgical center in Florida, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address:
Agency for Health Care Administration
Consumer Assistance Unit 2727
Mahan Drive, Building 1
Tallahassee, FL 32308
To file a complaint against a health care professional and receive a complaint form, call the Consumer Services Unit at 1-888-419-3456 (press 2) or write to this address:
Agency for Health Care Administration Consumer Assistance Unit
P.O. Box 14000
Tallahassee, FL 32317-4000
Department of Health Consumer Services Unit
4052 Bald Cypress Way, BIN C-75
Tallahassee, FL 32399-3260
1-850-245-4339
Patients or family members can also to report concerns to the Joint Commission:
Office of Quality and Patient Safety
1-800-994-6610
patientsafetyreport@jointcommission.org
Joint Commission Public Notice
Patient Bill of Rights
If you have a complaint regarding a physician:
KEPRO BFCC QIO
5201 W. Kennedy Blvd., Ste. 900
Tampa, FL 33609
1-844-455-8708
Fax: 1-844-834-7129 (Area 2)
On-line Reporting: keproqio.com
If you have a complaint about the privacy of your health care information:
U.S. Department of Health & Human Services
Region IV, Office for Civil Rights
Sam Nunn Atlanta Federal Center
61 Forsyth Stree SW, Ste. 16T70
Atlanta, GA 30303-8909
1-800-368-1019
TTY/TOO: 1-800-537-7697
Abuse/Domestic Violence
Children & Family Services
1317 Winewood Blvd., Bldg. 1, Room 202
Tallahassee, FL 32399-0700
1-800-962-2873
Florida Abuse Hotline for Children & Adults
1-800-962-2873
TTY/TOO: 1-800-453-5145
Fax: 1-800-914-0004
Florida Domestic Violence Hotline: 1-800-500-1119
TTY: 1-800-621-4202
Disability Rights Florida
2728 Centerview Drive, Ste. 102
Tallahassee, FL 32301
1-800-342-0823
TTY/TOO: 1-800-346-4127
Fax: 1-850-488-8640
Long Term Care Ombudsman Council
2295 Victoria Avenue, Ste. 152
Ft. Myers, FL 33901
1-888-831-0404
Fax: 1-239-338-2549
Office of Quality Monitoring
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
1-800-994-6610
On-line reporting: complaint@jointcommission.org