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Reporting Concerns & Complaints

If you have concerns about your medical care or the care of a loved one at Sarasota Memorial, our Patient Advocate team at SMH-Sarasota may be able to help. Click here to find out how.

Filing a Complaint

Please send written complaints to the following address: 

Sarasota Memorial Health Care System
Attention: Patient Advocacy Services
1700 South Tamiami Trail, Sarasota, FL 34239 
patientadvocate@smh.com

To file a complaint against any hospital or ambulatory surgical center in Florida, call the Consumer Assistance Unit at 1-888-419-3456 (press 1) or write to this address: 

Agency for Health Care Administration
Consumer Assistance Unit 2727
Mahan Drive, Building 1
Tallahassee, FL 32308 

To file a complaint against a health care professional and receive a complaint form, call  the Consumer Services Unit at 1-888-419-3456 (press 2) or write to this address: 

Agency for Health Care Administration Consumer Assistance Unit
P.O. Box 14000
Tallahassee, FL 32317-4000 


Department of Health Consumer Services Unit
4052 Bald Cypress Way, BIN C-75
Tallahassee, FL 32399-3260
1-850-245-4339

Patients or family members can also to report concerns to the Joint Commission

Office of Quality and Patient Safety
1-800-994-6610
patientsafetyreport@jointcommission.org 

Joint Commission Public Notice
Patient Bill of Rights

If you have a complaint regarding a physician:

KEPRO BFCC QIO
5201 W. Kennedy Blvd., Ste. 900
Tampa, FL  33609
1-844-455-8708    
Fax:  1-844-834-7129 (Area 2)
On-line Reporting:  keproqio.com

If you have a complaint about the privacy of your health care information:

U.S. Department of Health & Human Services

Region IV, Office for Civil Rights
Sam Nunn Atlanta Federal Center
61 Forsyth Stree SW, Ste. 16T70
Atlanta, GA 30303-8909
1-800-368-1019
TTY/TOO: 1-800-537-7697

Abuse/Domestic Violence
Children & Family Services
1317 Winewood Blvd., Bldg. 1, Room 202
Tallahassee, FL 32399-0700
1-800-962-2873

Florida Abuse Hotline for Children & Adults
1-800-962-2873
TTY/TOO: 1-800-453-5145
Fax: 1-800-914-0004

Florida Domestic Violence Hotline: 1-800-500-1119
TTY: 1-800-621-4202

Disability Rights Florida
2728 Centerview Drive, Ste. 102
Tallahassee, FL 32301
1-800-342-0823
TTY/TOO: 1-800-346-4127
Fax: 1-850-488-8640

Long Term Care Ombudsman Council
2295 Victoria Avenue, Ste. 152
Ft. Myers, FL 33901
1-888-831-0404
Fax: 1-239-338-2549

Office of Quality Monitoring
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
1-800-994-6610
On-line reporting: complaint@jointcommission.org